• Exchange Engineer

Industry Banking / Financial Services / Broking
Location Karnataka Bagalkot,Bangalore,Belgaum,Bellary,Bidar,Bijapur,Chamrajnagar,Chikmagalur,Chitradurga,Dakshin Kannad,Davangere,Dharwad,Gadag,Gulbarga,Hassan,Haveri,Kodagu,Kolar,Koppal,Mandya,Mangalore,Mysore,Raichur,Shimoga,Tumkur,Udupi,Uttar Kannad
Experience Range 2 - 8 Years
Qualification cse (btech)
Not active

Functional Banking, Insurance & Financial Services
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility
            • Job Description

              Exchange Engineer

              Exp - 2 to 8years

              Np-15days to Immediate

              Exchange Engineer Job Description (JD)

              Thursday, March 30, 2023

              10:42 PM

              Job Title: Engineer


              About The Role

              Role Location: Bangalore

              Shift Schedule: 24/7


              At Company our purpose is to shape a world where people and communities thrive. We?re making this happen by constantly looking for ways to improve our customers? financial wellbeing so they can achieve incredible things ? be it buying their home, building a business or saving for things big or small.


              This Engineer role is to provide end-to-end support for applications like Exchange 2016, Exchange 2019, Exchange online (O365) and Enterprise Vault. Optimise existing end-to-end customer journeys and improve the customer experience by devising new, innovative solutions, services, products or propositions. This role require candidate to provide 24/7 on-call support based on shifts and roaster. You will require intense passion and curiosity for customers/end users and putting them at the centre of everything you do. Work closely with squad members to ensure outcomes meet customer/end user?s expectations.


              Role Type: On Contract


              'What will you bring?'


              To grow and be successful in this role, you will ideally bring the following:


              Certifications on Products


              • Microsoft Exchange Server 2016, Microsoft Exchange Server 2019, Microsoft Office 365 ? Exchange Online, Microsoft 365, Enterprise Vault administration, RightFax administration will be add-on preference


              Essential skills


              • Hands-on experience in administering  M365, Exchange Online (O365), Exchange 2016/2019 hybrid environments
              • Strong hands experience on Exchange Hybrid Email routing (Edge Sync, Edge Relay, AD Dag Site Based Routing)
              • Strong knowledge and technical understanding managing and maintain Exchange 2016/2019 DAG Environment
              • Hands on Experience on Mailbox migration from On-premises to Exchange online and Vice versa
              • Knowledge and technical understanding of Enterprise Vault administration.
              • Knowledge on Azure AD user management, Active Directory, DNS, Windows cluster, IIS and SQL.
              • Good understanding of Networking, Load balancer and VOIP.
              • In depth knowledge on Scripting and coding with PowerShell, Python etc.
              • Candidate should have good understanding & follow Incident, Change and Problem management process.
              • Strong analytical skills should be able to assess and solve issues in a high-pressure environment.
              • Strong analytical skills should be able to assess and solve Outlook client issues and reduce the incident trend permanently


              Skills Good to have:


              • Knowledge and technical understanding of Email Security gateway (EOP), Fireeye will be add-on preference
              • Knowledge and technical understanding of Compliance Retentions, Legal Hold, eDiscovery
              • Hold strong understanding of Active Directory, Replication, AAD connect and Azure AD Sync will be add-on preference
              • Understanding and knowledge of Line Of business Application (SMTP,IMAP,POP,EWS)
              • Knowledge on Enterprise Vault Archiving, Journaling both On-premises & Exchange Online Journaling
              • Knowledge on Rightfax email routing

              Understanding and knowledge of VMware and Hyper-V platforms




              • Support patch and release management by installing Microsoft Exchange CU upgrade, Security Updates &  Windows Security Patches
              • Perform technical support for Microsoft Exchange Online, Exchange 2016/2019 issues
              • Analyse technical problems and create solutions
              • Assist and Support Project related request
              • Managing and maintaining Public folder and support request
              • Monitor Microsoft SCOM alert proactively respond, analyse and troubleshoot
              • Monitor & Track incidents
              • Monitor Daily Exchange Health check reports
              • Reduce daily based manual job by automation/scripts



              Relevant Experiences


              • Candidate should have 3 to 5 years hands-on experience in Exchange environment and manage end to end BAU support.
              • Candidate should be able to handle escalation in Exchange environment.



              Soft Skills


              • Candidate should be a Team player to understand the team and appreciate the value of working with other team members to accomplish company's goal.
              • Candidate should hold great communication skills
              • Candidate should have ability to use knowledge to find answers to pressing problems and formulate workable solutions
              • Candidate should hold a strong work ethics that reflects desire and determination to work hard to meet goals while adhering to the workplace policies and rules.
              • Candidate should be flexible who can wear more than one hat and serve in more than one role
              • Candidate should have great interpersonal skill to give and receive constructive criticism, be tolerant and respectful regarding the opinions of others, and empathize with them.


              Educational Background


              Graduate or Higher degrees


              Desired Skills


              • Ensures market knowledge influences strategic directions and decisions accordingly
              • Deep and honed understanding of commercial levers, customer and growth drivers
              • Design change management strategies that take account of the whole end to end value chain and integrate the needs of our bankers and customers and maximise business value
              • Manage complex deliveries in a highly technical and IT dependent environment across the End-to-End value chain of the business
              • Deliver initiative milestones and ?own? the impacts to ensure all changes impact customers and frontline staff in a positive way



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