• Associate Tech support

Industry BPO / ITES
Location Karnataka Bangalore
Experience Range 0 - 1 Years
Qualification Graduate
Not active

Functional ITES / BPO / Operations / Customer Service / Telecalling
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility
    • Job Description

      Associate Tech support

      Exp- 0 to 1year

      Np- 15days to immediate 

      Job Description - Associate Tech support - Client - Bangalore


      • Following our Business Code of Conduct and always acting with integrity and due diligence
      • Identifying operational improvement and finding solutions by applying CI tools and techniques
      • Handle Inbound / Outbound Calls within the critical metrics
      • Calls within the critical metrics
      • Knows and applies fundamental work theories/concepts/processes in own areas of work
      • To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time
      • Responds with appropriate levels of urgency to situations that require quick response or turnaround
      • Ability to the analyze the root cause and handle 1st level issues
      • Ability to make informed and timely decisions



      • Basic MS Office ? Excel,
      • Speed and Accuracy
      • Active Listening
      • English Speaking, Reading and Writing
      • Logical Thinking



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