Job Description
Field Service Engineer
Exp - 1to 3years
Np- 15days to Immediate
Act as Regional Field Service Engineer for Power Quality Projects with medium to high complexity. Ensure completion of all Field Service Activities efficiently, in accordance with Hitachi Energy s Field Quality Plan, Contract Specifications, Quality Safety Requirements.
Deliver excellent customer service to satisfy customers. In close co-operation with customer and other Hitachi Energy teams, take actions to identify new service business opportunities (Field Power Quality Services) for Hitachi Energy.
Your responsibilities
Technical contribution to planning and implementation of field services such problem identification, field service activities at site. Supports and coordinates the service activities with the Installation Supervisor / Site Manager/ Customer. Service delivery performs medium to high complex service tasks issue identification, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through on-site activity in different Field Service categories.
Studying and understanding the project contract specification. Planning and control the overall site field service activities to meet the deadline to the customer s fullest satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
Risk and opportunity Conducts risk and opportunity assessments to ensure implementation of field service plan, identifies and reports potential risks related to contract/quality/program/cost and recommends resolutions to management. Initiates and monitors risk mitigation plan in one s area of responsibility and ensures stakeholders are updated on associated technical risks.
Engineering/Diploma in Electrical Electronics Engineering.
3+ years (Substations, Power Quality/ FACTS Field Services (Problem Identification, Installation, Testing, pre-commissioning, commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.)
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