Job Title: ServiceNow Product Manager
Experience Required: 6-8 Years
Notice Period: 15 days to Immediate
Location: Bangalore
Possesses a deep understanding of the ServiceNow platform and its capabilities but also excels in strategic thinking, leadership, and effective communication. Bridge the gap between technical teams and business stakeholders, ensuring that the ServiceNow products meet customer needs and contribute significantly to the organization's success.
Roles and Responsibilities:
Product Strategy and Planning:
Product Strategy: Conduct market research to understand customer needs, industry trends, and competitor offerings. Define the product vision, strategy, and objectives in collaboration with stakeholders.
Product Roadmap: Develop and maintain the product roadmap, aligning it with business goals and customer demands.
- Requirement Gathering and Analysis:
Customer Feedback: Gather and analyze customer feedback, feature requests, and complaints to enhance the product.
Stakeholder Collaboration: Collaborate with internal teams, customers, and partners to gather requirements and prioritize them.
- Product Development and Lifecycle Management:
Feature Definition: Work closely with developers and designers to define product features, functionality, and user experience.
Agile Development: Implement agile development methodologies, ensuring timely releases and continuous improvements.
Release Management: Plan and oversee product releases, including feature sets, testing, and deployment.
- Cross-Functional Team Leadership:
Team Management: Lead cross-functional teams, including developers, designers, QA engineers, and support staff.
Collaboration: Foster collaboration and communication between different teams to ensure seamless product development.
- Quality Assurance and User Experience:
Quality Standards: Define and enforce quality standards and ensure the product meets specified requirements.
- User Experience: Champion excellent user experience, working with designers to create intuitive and user-friendly interfaces.
- Customer Engagement and Support:
Customer Support: Collaborate with customer support teams to address product-related issues and ensure timely resolutions.
Training and Documentation: Develop user training materials and documentation to facilitate product adoption and understanding.
Compliance: Ensure the product complies with relevant industry standards, regulations, and legal requirements.
Security: Work with security teams to implement robust security measures, protecting customer data and ensuring a secure product environment.
Innovation: Stay updated with emerging technologies and industry trends, integrating innovative features into the product.
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