• Zuora L2 Support

Industry IT
Location Karnataka Bangalore
Experience Range 5 - 7 Years
Qualification cse (btech)
Not active

Functional IT Software - Network Administration / Security
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Job Title: Zuora L2 Support

Experience Required: 5-7 Years

Notice Period:  15 days to Immediate 

Location: Bangalore



  • Understand how the IT solution in Zuora and integrated applications supports the Business Process End-To-End.
  • Globally address production issues and support end user queries around Subscriptions & Billing 
  • Zuora application.
  • Build competency in the configuration of the Zuora application.
  • Strong focus on Customer Centricity.
  • Drive Incidents to closure by coordinating with the respective stakeholders.
  • Work actively with team members to ensure production stability with proactive monitoring of the application.
  • Perform daily checks and apply recovery and troubleshooting procedures strictly.
  • Manage the application setups in Pre Production and Production environments.
  • Engage with Tech Leads on the transition of IT solutions developed and needs to be supported in Run mode.
  • Engage with Offer Onboarding and Country Deployments teams on transitioning the deployment related topics to Support teams.
  • Communicate effectively with users, collaborate with stakeholders and colleagues across locations.
  • Escalate issues and other topics to the right team when needed.
  • Identify opportunities to solve recurring issues & work along with L3 team to deploy fixes.
  • Contribute and promote Knowledge management in the organization.
  • Improve existing documentation.
  • Strong adherence towards process orientation.
  • Effectively promote process best practices.

 

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