• Desktop Support

Industry Insurance
Location Karnataka Bangalore
Experience Range 0 - 2 Years
Qualification (B.Tech)
Not active

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

Job Title: Desktop Support

Experience Required: 0-2 Years

Notice Period:  15 days to Immediate 

Location: Bangalore

Application Tech Support Practitioner Project Role Description :

  • Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Must have Skills : Customer Service Operations, No Technology Specialization Good to Have Skills : Job Requirements : Key Responsibilities :
  • 1 - Taking ownership of customer issues reported solving their problems through by providing resolution
  • 2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues
  • 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Technical Experience :
  • 1-Installation configuration of various applications
  • 2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc
  • 3-Engineer ensure proper logging of all issues
  • 4-Document technical issues in the knowledge database
  • 5-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage
  • 6-Keep track of users system issues until resolved by adhering to the SLA
  • Professional Attributes : 1 - Good technical skills should possess with current technology 2 - Good communication skills both written verbal 3 - Should be a Tech-Savviness 4 - Flexible to work in all shift under pressure situations 5 - Good analytical skill Educational Qualification: Should be completed 15 years full time education
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