• Senior Technical support

Industry Insurance
Location Tamil Nadu Chennai
Experience Range 2 - 10 Years
Qualification Advanced Post Graduate Diploma (Advanced PG Diploma)
Not active

Functional IT Software - Client Server
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Job Title: Senior Technical support

Experience Required: 2-10 Years

Notice Period:  15 days to Immediate 

Location: Chennai


  • Hands on experience in Service Now and Manage engine tool
  • Follow up with tickets and ensure the SLA is met with resolution to the user
  • User account password reset
  • Account login and domain issue
  • Printer configurations
  • SAP application installation, configuration and troubleshooting
  • Lotus notes application installation and configuration
  • User account modification in Active directory
  • Intune mobile app configuration
  • Office 365 application configuration and troubleshooting
  • Windows troubleshooting.
  • Handling escalation calls and represented in client review calls.
  • Work on critical incident analysis of its business impact and the coordination / driving of the resolution by synchronizing efforts and bringing together the relevant resolution teams.
  • Set bridge call with stake holders and resolver team
  • Perform RCA reviews

 

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