• L1 Support

Industry IT
Location Karnataka Bangalore
Experience Range 3 - 5 Years
Qualification cse (btech)
Not active

Functional IT Software - Application Programming / Maintenance
Job Description
About Us
“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Job Title: L1 Support

Experience Required: 3-5 Years

Notice Period:  15 days to Immediate 

Location: Bangalore



Duties and responsibilities

 

  • Will be first point of contact for Issues & Requests related to IOT ecosystem.
  • Act as a Level 1 Support to provide first level of production support and ensure smooth running of automations within the defined Service Level Agreements.
  • Communicate effectively with users, collaborate with stakeholders and colleagues across locations.
  • Taking ownership of tickets and driving to quick + effective resolutions within defined Service Operation processes.
  • Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines.
  • Liaise with other Support teams regarding problem analysis and resolution.
  • Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.
  • Accountable for configurations in Production environment done as part of L1 Support activities.
  • Monitoring application & bot services - Perform daily checks, apply recovery and troubleshooting procedures strictly.
  • As part of 24*7 support team, work in Rotational Shift (including night shifts).
  • Document the knowledge base and share with team members.
  • Learn new Tools/ Technologies as per business requirements.
  • Strong adherence towards process orientation.

  

Qualifications

 

  • A minimum of 2-3 years' experience of Helpdesk support performing Service operations for 24*7 support environment.
  • Experience in troubleshooting and identifying issues in IT  environment and remote access tools.
  • Good logical and analytical skills.
  • Strong client driven approach & service oriented.
  • Versatile team member with good communication and collaboration skills.
  • Exposure to Web Applications, APIs, Cloud technologies, AI tools like RPA Bots/ Chatbots.
  • Fundamental knowledge of Internet of Things (IOT).
  • Experience with monitoring in a global enterprise environment.
  • Experience using ticketing portals like Jira and ServiceNow.
  • Familiar with MS office applications.
  • Able to work with various systems, platforms, operating systems, languages, tools and technologies.
  • Adaptability to changing work environment and technologies.
  • Willing to enhance skills and knowledge as required.

 

 

 

 

 

 

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