• Asset Management Analyst

Industry Insurance
Location Karnataka Bangalore
Experience Range 2 - 4 Years
Qualification BE
Not active

Functional Engineering Design / R&D
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

Job Description:

Job Title: Asset Management Analyst

Experience: 2 to 4 years

Notice period: Immediate to 15 days

Location: Bangalore


Roles & responsibilities:


·       Works closely with Asset team and performs the following activities on a daily basis

·       New Vendor On boarding.

·       SLM Misses / Escalation - to Log Exceptions.

·       Non-Standard Software Requests / governance.

·       Stock Audits: To be handed off to Sandeep

·       Governance: We setup up Governance and Hand it off

·       EUC Normalization

·       Refresh Governance and day to day (1)

·       ACD governance

·       Log Enhancements, Follow up and Update Status

·       Work with Hyper Automation team on Ongoing and new opportunities.

·       Charts and Tables in ACM / MSR review

·       Older Invoices mapped to us - Remedial actions

·       Ad-hoc Requests for analysis / Data.

·       Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc.

·       Ensures contractual service support requirements are understood and managed.

·       Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.

·       Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.

·       Presents operational and service level reports and explains service level support available to internal or external customers.

·       Facilitates standard processes for ITIL core functions such as Major Incident Management, Change Management, Problem Management, etc.

·       Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.

·       Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.

·       Review incident, problem, change and request aging and work with resolver group members to ensure compliance with process guidelines

·       Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations

·       Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issues

·       Works closely with Client Delivery Execs to proactively monitor SLA performance and report on them accurately.

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