Job Description:
Job Title: Asset Management Analyst
Experience:
2 to 4 years
Notice period: Immediate to 15 days
Location: Bangalore
Roles & responsibilities:
· Works closely with Asset team and
performs the following activities on a daily basis
· New Vendor On boarding.
· SLM Misses / Escalation - to Log
Exceptions.
· Non-Standard Software Requests /
governance.
· Stock Audits: To be handed off to
Sandeep
· Governance: We setup up Governance
and Hand it off
· EUC Normalization
· Refresh Governance and day to day (1)
· ACD governance
· Log Enhancements, Follow up and
Update Status
· Work with Hyper Automation team on
Ongoing and new opportunities.
· Charts and Tables in ACM / MSR review
· Older Invoices mapped to us -
Remedial actions
· Ad-hoc Requests for analysis / Data.
· Provides point of contact for process
related questions or issues and facilitates process related meetings such as
Daily operations, Change Advisory Board, Problem Review Board, etc.
· Ensures contractual service support
requirements are understood and managed.
· Ensures effective communication and
coordination of problem-solving efforts between support teams, account teams,
field service personnel and customers.
· Collaborates with other team members
to ensure consistency of delivery, adherence to standard practices, and
continuous improvement.
· Presents operational and service
level reports and explains service level support available to internal or
external customers.
· Facilitates standard processes for
ITIL core functions such as Major Incident Management, Change Management,
Problem Management, etc.
· Compiles, analyzes and reports
statistical data and trends relating to service level compliance and
operational effectiveness.
· Provides training and mentoring for
functional teams to ensure that process guidelines are understood and followed.
· Review incident, problem, change and
request aging and work with resolver group members to ensure compliance with
process guidelines
· Conducts workshops as required to
identify, assess and address process deficiencies, ensure common understanding
of process intention and operation, and ensure organization and individual
associates understand SLA's and how they contribute to client service
expectations
· Reviews trend analysis to conduct
Proactive Problem Management and eliminate reoccurring issues
· Works closely with Client Delivery
Execs to proactively monitor SLA performance and report on them accurately.
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