• HR Consltant - Recruitement

Industry BPO / ITES
Location Uttar Pradesh Nodia
Experience Range 1 - 7 Years
Qualification Graduation
Not active

Functional Human Resources
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

Job Description:

Job Title: HR Consultant - Recruitment

Experience:  1 to 7 years

Notice period: Immediate to 15 days

Location: Noida


Roles & responsibilities:

·       Key responsibilities (including but not limited to):

·       Build and maintain expert knowledge across all Genome components, reports, and upstream / downstream processes and timelines

·       Take end-to-end ownership of queries / tickets logged in by learners ensure these are resolved within agreed SLAs and be the single point of contact to troubleshoot within expected resolution time, and provide update on the progress made

·       Endeavour to resolve all customer product and support issues within the first communication; ensure the resolution is First Time Right (FTR), and that any knowledge gap at the learners end is identified and appropriately addressed via calls, chat, and the ticketing tool itself

·       Proactively escalate unresolved tickets or issues that have dependency on Product Managers, including liaising with cross-functional teams such as HR/L&D ecosystem, IT, iLearn (LMS) etc. to reduce the overall cycle time and improve learner experience

·       Focus on learner experience through qualitative, empathetic, effective communication to learners, while ensuring defined metrics are adhered to

·       Collect feedback from learners / identify categories that need attention and feed them back to Product Owners, and document knowledge in the form of SOPs

·       Ensure the defined KPIs are metrics are always met; continuously evaluate and identify opportunities to drive process improvements to improve overall learner experience


·       Basic requirements:

·       Strong Project Management (proactive follow-ups, ability to independently close out open tasks and meet deadlines)

·       Excellent proficiency in written and spoken English

·       MS Office, good MS Excel skills are a must

·       Strong team player and quick learner

·       Tech savvy and problem-solving ability with keen eye for detail

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