Job Title: Technical
Support
Experience:
1 to 5 years
Notice period: Immediate to 15 days
Location: Madhya Pradesh, Indore
JD:
· Customer
Assistance: Provide technical assistance and support to customers via phone,
email, or chat.
· Issue Resolution:
Troubleshoot and resolve technical issues related to software, hardware, or
network systems.
· Documentation:
Document and track customer issues, solutions, and interactions in a ticketing
system.
· Escalation:
Escalate complex issues to appropriate internal teams for resolution.
· Training: Assist
customers with product training, installation, and setup as needed.
· Communication:
Communicate effectively with customers to understand their technical problems
and provide timely solutions.
· Continuous
Learning: Stay updated on product features, technical knowledge, and industry
trends to provide better support.
· Team Collaboration:
Collaborate with team members and other departments to ensure customer
satisfaction and product improvement.
· Customer
Satisfaction: Ensure high levels of customer satisfaction through responsive
and professional support services.
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