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  • International Voice Process

Industry BPO / ITES
Location Delhi Delhi
Experience Range 1 - 2 Years
Qualification Graduate Basic Training Course (G.B.T.C)
Open

Functional ITES / BPO / Operations / Customer Service / Telecalling
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Job Title:  International Voice Process

Experience: 1 to 2 years

Notice period: Immediate to 15 days

Location: Delhi

JD:

·  1-2 years Experience in international BPO, specifically in a Voice, Backend and Email Handling process

·  Handle customer issues, escalation calls and coordinate with different functions, case management

·  Excellent communication (written and verbal) and comprehension skills in English

·  Willing to work in 24/7 environment

·  Open to Work from Office

 

 

Job description

·  Responsible for calling insurance companies in US to analyze the claims and follow up on outstanding Account Receivable (AR)

·  Capable to capturing denials

·  Appeal to insurances for pending claims

·  End to End knowledge of RCM (revenue cycle management) process

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