Job Title: IT
Helpdesk
Experience: 5 to 9
years
Notice period: Immediate to 15 days
Location: Bangalore
JD:
Roles and Responsibilities
· To be a single point contact for enabling all the new
user ID across all internal IT platforms.
· Proactive in collecting deletion forms for deleting
user access rights for relieving people from the organization.
· Lotus Notes Installation & Configuration.
· Transfer case (expats) coordinating with relevant
stake-holders ensuring the domain changes/configuration as well
· Assigning permission on files and share folders on
windows AD as per request.
· Proactively managing critical requests during Managers
leaves by coordinating with Singapore support team wherever required &
resolving them on a timely manner.
· Ensuring IT assets are periodically reconciled, taking
stock at regular & required intervals
· Monitoring & Updating Antivirus patch for all PCs
and Servers.
· Support for T24 application (Core Banking System)
· Bank Electronics Support System (BESS-SWIFT interface)
and Maintaining Assets.
· Windows OS installation and troubleshooting and Data
Recovery of windows 10
· Printer installation, Configuration &
Troubleshooting (HP, Multifunctional printers)
· Microsoft Outlook Configuration and Troubleshooting.
(Outlook data backup pst )
· ID Creation, Deletion and Modification of Banking
Applications.
· Closure of tickets in BMC and ASOI Ticket portal
(Ticketing Tool).
· Installation and mounting of server racks and config
server 2012,2017 and 2019
Knowledge of
Cloud Computing AWS (Amazon Web Services)
· Good Understanding of S3 storage.
· Creating load balancer and maintaining the load.
· Knowledge of Static web and versioning.
· Identity and Access Management (IAM).
Hard Ware and
Networking
· Knowledge of VM ware and Vx Rail
Operating
System:
· Installations of Windows 7,8,10,11
· Troubleshooting system startup and user logons.
· Configuring and troubleshooting devices, Remote
Assistance.
· Office installation and office M365 configuration
· Setting up Microsoft Outlook, Managing E-mail and MS
Outlook data protection.
Other
Technologies Worked:
· Windows Server 2003 R2 & 2008 R2, 2012, 2016 &
windows Server 2019.
· Microsoft Exchange Server 2010.
· Basic understanding of Virtualization.
· Firewall and Anti-virus installations windows
· Assembling and Maintenance of PC.
· Adding domain network of users, workstations, servers
and pc
· Coordinate vendor with networking activities server
configuration
· Patch update of UAT servers in monthly updates
· Windows server 2008R2 to Windows server 2019 standard
· Installing McAfee and maintaining McAfee EPO server.
· Installation of Print in Server.
· Upgradation of WYSE terminals Rekiting of Wyse
· Tanium Application server
· Tanium patch creating and deployment of windows
servers and pc’s
V 0.0.1