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  • TSG NPI Engineer

Industry Other
Location Karnataka Bangalore
Experience Range 2 - 7 Years
Qualification (PGDM)
Open

Functional Any
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Job Title: TSG NPI Engineer

Experience: 2 to 7 years

Notice period: Immediate to 15 days

Location: Bangalore

JD:

·       Investigate and diagnose the network issues of Customers.

·       Identify, track and resolve the network issues of the Customers.

·       Working on SR (Service Request) ensuring that the SRs are attended to without violating the SLA.

·       Alerting and monitoring with the Monitoring tools and escalating issues to the right stakeholder.

·       Drive resolution for Level 1 issues (NPI Level) and work with other Team for other Levels (Project/Planning Teams & MS Partners)

·       Provide the correct closure to customers over their issue with enduring solutions.

·       Mode of Resolution through Airtel Internal system, through emails, chat, voice support.

·       Continuously strive for self-development through multiple channels.

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