Job Title: Application Support Engineer
Experience:
5 to 7 years
Notice
period: Immediate to 15 days
Location: Pune
JD:
Responsibilities:
· Fast Paced environment, ability to
manage stress and stressful situations from the trading desk.
· Candidate should be able to work
with Business partners to analyze and resolve their queries and ensure
compliance to all controlled processes according to business and IT
requirement.
· Develop and maintain professional
relationship with all stakeholders within IT and Business teams and provide
support directly or indirectly via his/her team.
· Candidate should have the knack to
troubleshoot (review, analyze) production issues and use their team members and
managers help to resolve issues that cannot be resolved independently.
· Incident detection, root-cause
investigation, problem management (ITIL)
· Effort to be put into understanding
the in-depth knowledge of business unit / function
· Aim to grow into a subject matter
expert on the business side of the application
· Carries out activities that are
large in scope, cross-functional and technically difficulty
· Develops periodic goals, organizes
the work, sets short-term priorities, monitors all activities, and ensures
timely and accurate completion of the work.
· IT Capacity planning and involvement
· Managing Fire-call support including
off-hours and weekend support
· Executing Lean programs that ensures
less incidents are created and emphasis on resolving issues at root level
· Assistance in Metrics and audit
reporting
· Review and Maintain DR documentation
and participate in annual exercises
· Create regular status reports to
management on application status and other metrics.
· Build effective working relations
with a wide variety of groups including clients, development, business, audit,
compliance, and vendors (vendor management).
· Constant review of alerting
incidents/requests and escalate production issues as needed to relevant teams
and management.
· Coordinate with various external
teams including offshore support staff and assisting to analyze root because
efficient resolution of all production processes.
· Candidate will be responsible to
attend on-call after office hours including weekend to own, manage, and run
end2end High and Critical production issue.
Qualifications:
Bachelor’s degree or MCA
Must Have
Skills:
· Expert / Extensive Knowledge of SQL
is required to assist own teams during debug.
· 5+ years of experience using
Oracle/MS SQL.
· Expert in Scripting and automation
(Python, Perl, PowerShell) - 2 years mandate
· 5 to 7 years of experience in a
technical business facing (face-to-face) role within a financial institution or
similar preferred.
· Excellent oral and written
communication skills are required Ability to speak to traders confidently
· Experience in incident management,
understanding of ticket workflows and use of escalation. Experience with Service
Now/ITIL Methodologies is mandatory. min
5 years
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