Job Title: Customer Support
Experience:
1 to 3 years
Notice
period: Immediate to 15 days
Location: Delhi
JD:
·
Answer calls, chats & Emails with an approach to deliver
positive customer satisfaction.
· Basic computer
operating skills required (MS- Office Applications)
· Appropriate
Typing speed to be able to efficiently manage documentation during/post
interaction.
· Focus on First
Call resolution and maintain defined quality on calls.
· Understands
and contributes positively to meet the SLAs & targets.
· Ensures
Customer Satisfaction, Service Level%, Average Handle Time, Session Time, Wait
Time, First Call Resolution, Abandon Rate, call back timeliness etc. to meet
consistently.
· Take complete
ownership of self-learning & development.
· Offering
exceptional customer service and satisfaction.
· Process:
Voice, Chat, Email. Skill Requirements:
· 1 - 3 years of
experience working as a Customer Support Executive or a similar position in the
Customer Service department.
· Exceptional
verbal and written communication skills.
· Good
problem-solving abilities.
· A
customer-oriented individual.
· Ability to
meet deadlines and prioritize tasks.
· Outstanding
interpersonal and organizational skills.
· Excellent
phone etiquette and active listening abilities.
· A quick
learner and exceptional ability to make decisions.
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