Job Title: Service Desk Engineer
Experience:
1 to 3 years
Notice
period: Immediate to 15 days
Location: Bangalore
JD:
Responsibilities:
· Provide first-line technical support
to end-users, including troubleshooting hardware, software, and network-related
issues. Respond to inquiries via phone, email, or in-person and resolve
incidents within defined service level agreements (SLAs).
· Log all support interactions accurately
in the ticketing system, prioritize incidents based on severity, and escalate
unresolved issues to appropriate teams or specialists. Maintain detailed
documentation of troubleshooting steps and solutions.
· Assist users in understanding and
utilizing various IT systems, applications, and tools effectively. Provide
basic training on common software applications and conduct knowledge-sharing
sessions to improve user productivity.
· Install, configure, and upgrade
computer hardware, peripherals, and software applications. Ensure that all
systems are properly set up, licensed, and updated to meet organizational standards
and security requirements.
· Conduct regular system health
checks, software updates, and patches to prevent potential issues and ensure
system stability. Monitor network performance, identify bottlenecks, and
implement corrective actions to optimize performance.
· Deliver exceptional customer service
by maintaining a positive and professional attitude, actively listening to user
concerns, and following up to ensure satisfaction. Continuously seek feedback
to improve service quality and identify areas for enhancement.
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