Job Title: Technical Support Engineer - L1
Experience:
0 to 2 Years
Notice
period: Immediate to 15 days
Location:
Bangalore
JD:
Responsibilities:
Manage a
high volume of inbound and outbound customer phone calls, emails, chats, and
orders
Ability to
troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to
provide solutions to customers that may involve selling the customer a product
or service to fix the issue
Should
demonstrate good analytical/logical approach on troubleshooting for resolving
Hardware & Software issues
High-level
demonstration of Interpersonal & communication skills, with multiple internal
and external stakeholders
Requirements:
Must have
excellent communication skills in English (Spoken and Written) and Hindi
(Spoken Only)
Basic
computer hardware knowledge
Having an
A+, N+, MCSA, MCSE Technical certifications would be an added advantage
Must
possess the zeal to demonstrate Customer First culture in every interaction
Must have
good typing skills
Should have
excellent Customer Relationship Management skills, Email/Chat Etiquettes, and
good time management skills
Must be
open to working in rotational shifts
V 0.0.1