Job Title: Network Engineer
Experience:
3 to 6 Years
Notice
period: Immediate to 15 days
Location: Bangalore
JD:
Responsibilities:
· Perform 24 X 7 Monitoring of the
critical parameters of the network such as: Device availability, Link uptime,
Bandwidth utilization of links, CPU utilization of routers and switches, Packet
drops where applicable, Loop back status, Interface status
· Monitoring for bank Network
Infrastructure devices (Router, Switch, ISE /NAC) highlighted in baseline
Section.
· Provide call co-ordination for
Network related requests, incidents, and open network tickets for the same.
· Forward the tickets to Network SME
team members for resolution and closure.
· Follow ticketing process as per the
proposed ticketing tool for logging in the requests.
· Provide support for network service
request from Users for scope defined in SLA
· For all logged tickets, record the
correct category, severity, problem description, and user information as per
the predefined matrix
· Update incident status to users
periodically and as per the communication standards
· Escalate issues / tickets, which are
going beyond the service levels.
· Escalate issues pertaining to
relevant IT vendors (as per the scope) non-performance or delays.
· Generate various MIS reports which
can be extracted directly from the tools provided Bank as per Bank specified
requirements from time to time.
V 0.0.1