Job Title: Customer Services-Associate
Experience:
1 to 2 years
Notice
period: Immediate to 15 days
Location:
Bangalore
JD:
Responsibilities:
· Direct customer calls to the
appropriate location and department.
· Prioritize calls based on urgency
and escalate issues as needed.
· Follow product-specific guidelines,
procedures, and best practices.
· Provide excellent customer service
and resolve customer inquiries and issues.
· Document customer interactions and
maintain accurate records.
· Collaborate with cross-functional
teams to address customer needs.
· Stay updated with product knowledge
and industry trends.
Requirements:
· 1-2 years of experience in customer
service or a related field.
· Excellent communication and
interpersonal skills.
· Strong problem-solving abilities and
attention to detail.
· Ability to multitask and prioritize
tasks effectively.
· Proficiency in using customer
service software and tools.
· Willingness to work overtime,
alternative work schedules, or change shifts as needed.
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