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  • specialist business operation

Industry IT
Location Karnataka Bangalore
Experience Range 4 - 5 Years
Qualification BE
Open

Functional Any Other
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Job title: Specialist-Business Operation

Experience: 4-5 Years

Notice period: Immediate to 15 days

Location: Bangalore

JD:

PRINCIPAL DUTIES AND RESPONSIBILITIES

·       Take ownership of Resource Scheduling Activities for the assigned region

·       Ensure all assigned tasks and responsibilities are successfully performed and completed within the prescribed SLA parameters.

·       Resolve any scheduling issues arising with a sense of urgency by working with the respective team

·       Collaborate with RMs across different regions to fulfill the resource requirements and apply attained experience and knowledge in solving routine issues and problems

·       Help in maintaining the Process Documentations as per ISO Audit requirements.

·       Cross train team members as and when needed

·       Be flexible and open to working in various time zones and timelines and extension of work hours as required

·       Adhere to all the policies and procedures of the organization and the line of business

·       Performs other duties as required

SKILLS

·       Ability to multi-task, prioritize and coordinate with multiple teams across geographies to meet deadlines.

·       Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response

·       Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

·       Demonstrated ability to work independently and make complex investigation decisions with little to no guidance

·       Strong time management and organizational skills

·       Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

·       Excellent ability to determine situational needs and provide appropriate solutions

·       Positive attitude with quick learning ability & good grasping power.

·       Demonstrate flexibility to work overtime hours as per business requirement

QUALIFICATIONS:

·       Graduate in any discipline

·       Good knowledge of computers (Basics, MS Office) required

·       Exposure and/or experience to Incident Management tools like ServiceNow preferred

·       Knowledge and/or experience working on SAP Project module preferred

·       Exposure and/or experience with ITIL concepts preferred

·       Education Required: Bachelors and/or Masters (Non-Technical)

·       Experience Required 2-5 Years

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