Job Title: Network Engineer
Experience:
2-5 Years
Notice
Period: Immediate to 15 days
Location: Pune
JD:
· Ability to monitor & carry out
1st line diagnostics & fix on multiple IP& Data technologies
· Acknowledge, check, and respond to
customer reported faults.
· Perform timely and accurate
diagnostics, ensuring fault clearance wherever possible
· Ensure relevant and accurate
information available to assist in fault diagnosis and clear.
· Monitor fault tickets, prioritize,
and track progress as appropriate.
· Ensure technical and managerial
escalation completed to defined timescales
· Test and liaise with customers and
other internal or external agencies and third parties.
· Ensure overall adherence to quality
procedures and working processes.
· Ensure awareness of SLA agreements,
and perform all ticket actions in timescales to support SLA success.
· Proactively identify
self-development needs.
· Responsible for adhering to process
framework outlined for the profile.
· Individual has to be a team player
and should work effectively with the team.
· Behavioral/ Personality
Specifications required: -
· Individual should possess good
communication and interpersonal skills.
· Should be a quick learner and good
at adapting to situations.
· Self-motivated, good team player,
energetic with high analytic and technical problem-solving skills
Essential:
· 2-5 years of network operations experience
in a Telecom environment
· Good understanding of Service
parameters in IP & Data like QoS, packet drops, jitter, latency etc
· Hands on experience in IP networks,
fixed line and wireless services.
· Proven working experience within a
Network Operations Centre environment.
· Previous experience in resolving Customer
faults in the IP network
· Excellent understanding of Global
Telecoms infrastructure including 24 x7 x 365 environment.
· Experience in working with multiple
third-party network providers and equipment vendors
· Able to communicate at appropriate
levels of target audience on both Technical & non-Technical (including
process activities).