• Service Delivery Engineer-II

Industry IT
Location Karnataka Bangalore
Experience Range 8 - 9 Years
Qualification BE
Not active

Functional Any Other
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

Job Title: Service Delivery Engineer-II

Experience: 8-9 Years

Notice Period: Immediate to 15 days

Location: Bangalore


Key Responsibilities:

·       Good knowledge on RED Hat Linux 6 and 7, Suse operating systems.

·       Working majority on Incidents and Service request.

·       Provide TIER 2 troubleshooting support to the client.

·       Monitor and troubleshoot the issues and performs day to day administration task.

·       Investigate and provide the inputs for RCA for P1 and P2 incidents.

·       Perform the system administration tasks and patching executes the scheduled changes and the tasks.

·       Take the ownership of the tickets and work towards the resolution.

·       Perform the activities within the defined SLA

·       Adhere to the Change Management and incident management process

·       Work with the external vendors for resolution.

Essential Requirements:

·       4+ years of relevant experience in Suse and RHEL system administration and troubleshooting

·       Experience in working on Production environment, hands on experience in doing security and kernel patching.

·       Experience in troubleshooting the file system related issues.

·       Experience in troubleshooting of Redhat Linux and Suse in VMware Environment

Desirable Requirements:

·        RHCSA and RHCE certification or course work .

·        ITIL Foundation certification or coursework

·        Excellent customer service attitude and communication skills.

·        Demonstrated ability to learn new technologies quickly

·        Self-starter, works well with little oversight and prioritizes own work appropriately

·        Knowledge about configuration tools like salt, ansible, puppet , chef would be added advantage.

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