• Helpdesk

Industry Banking / Financial Services / Broking
Location Karnataka Bangalore
Experience Range 7 - 9 Years
Qualification Graduate

Functional Banking, Insurance & Financial Services
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
Roles and Responsibility

Job Title: Helpdesk

Experience: 7-9 Years

Notice Period: Immediate to 15 days

Location: Bangalore


Roles and Responsibilities

·       To be a single point contact for enabling all the new user ID across all internal IT platforms.

·       Proactive in collecting deletion forms for deleting user access rights for relieving people from the organization.

·       Lotus Notes Installation & Configuration.

·       Transfer case (expats) coordinating with relevant stake-holders ensuring the domain changes/configuration as well

·       Assigning permission on files and share folders on windows AD as per request.

·       Proactively managing critical requests during Managers leaves by coordinating with support team wherever required & resolving them on a timely manner.

·       Ensuring IT assets are periodically reconciled, taking stock at regular & required intervals

·       Monitoring & Updating Antivirus patch for all PCs and Servers.

·       Support for T24 application (Core Banking System)

·       Bank Electronics Support System (BESS-SWIFT interface) and Maintaining Assets.

·       Windows OS installation and troubleshooting and Data Recovery of windows 10

·       Printer installation, Configuration & Troubleshooting (HP, Multifunctional printers)

·       Microsoft Outlook Configuration and Troubleshooting. (Outlook data backup pst )

·       ID Creation, Deletion and Modification of Banking Applications.

·       Closure of tickets in BMC and ASOI Ticket portal (Ticketing Tool).

·       Installation and mounting of server racks and config server 2012,2017 and 2019

Operating System:

·       Installations of Windows 7,8,10,11

·       Troubleshooting system startup and user logons.

·       Configuring and troubleshooting devices, Remote Assistance.

·       Office installation and office M365 configuration

·       Setting up Microsoft Outlook, Managing E-mail and MS Outlook data protection.

Other Technologies Worked:

·       Windows Server 2003 R2 & 2008 R2, 2012, 2016 & windows Server 2019.

·       Microsoft Exchange Server 2010.

·       Basic understanding of Virtualization.

·       Firewall and Anti-virus installations windows

·       Assembling and Maintenance of PC.

·       Adding domain network of users, workstations, servers and pc

·       Coordinate vendor with networking activities server configuration

·       Patch update of UAT servers in monthly updates

·       Windows server 2008R2 to Windows server 2019 standard

·       Installing McAfee and maintaining McAfee EPO server.

·       Installation of Print in Server.

·       Upgradation of WYSE terminals Rekiting of Wyse

·       Tanium Application server

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