• SAP Customer Service

Industry Other
Location Karnataka Bangalore
Experience Range 3 - 5 Years
Qualification Graduate
Open

Functional Any Other
Job Description
About Us
“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.”
About Company
https://itstaffing.quesscorp.com/
Roles and Responsibility

Job Title: SAP Customer Service

Experience: 3-5 Years

Notice Period: Immediate to 15 days

Location: Bangalore

JD:

Responsibilities:

·       Implement and configure SAP Customer Service Contract Management functionalities for managing service contracts, agreements, and SLAs.

·       Define contract templates, pricing structures, renewal processes, and service level terms within SAP CS module.

·       Design and manage the business solution portfolio within SAP Customer Service to align with customer needs and business objectives.

·       Analyze market trends, customer requirements, and competitor offerings to enhance the service portfolio.

·       Configure SAP Service Order Management for creating, processing, and tracking service orders, work orders, and service requests.

·       Define service workflows, assign resources, schedule tasks, and monitor order status and progress.

·       Implement SAP Service Request Management functionalities for handling customer service requests, inquiries, and complaints.

·       Develop service request workflows, automate escalations, and ensure timely resolution of customer issues.

·       Configure SAP Service Billing module for invoicing, billing, and revenue recognition related to service contracts, orders, and activities.

·       Integrate billing processes with financial systems, tax calculations, and payment gateways.

·       Enhance customer engagement and satisfaction through SAP Customer Service functionalities such as customer portals, self-service options, and communication channels.

·       Analyze customer feedback, conduct surveys, and implement improvements based on customer insights.

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